Delivery Information – Worldwide Shipping & Timelines | Murtiya
Delivery Information – Worldwide Shipping & Timelines | Murtiya explains how orders from Murtiya (murtiya.com) are produced, dispatched, tracked, and delivered worldwide—especially for handmade marble and brass deity statues, custom temple idols, and pooja accessories. Because many items are handcrafted, made-to-order, or customized, your total timeline includes production time + shipping time.
How delivery works (Production + Shipping)
Every order typically moves through careful sculpting/carving, polishing, optional painting/finishing, and a final quality inspection before dispatch. This process helps protect authentic craftsmanship and reduces the risk of transit damage compared with mass-produced items.
Production time (typical)
Ready-made statues: 3–7 business days
Customized marble idols: 10–30 business days
Large/complex orders: 30+ business days
Note: These timelines are estimates and can vary with order volume, material availability, and customization complexity.
Shipping time after dispatch
After shipment, tracking details are shared via email/WhatsApp.
Worldwide shipping coverage (140+ destinations)
Murtiya delivers worldwide to 140+ destinations. However, shipping is currently not available to: Pakistan, Bangladesh, Syria, Palestine, Iran, Iraq, Afghanistan, China, Uzbekistan, Mongolia, Turkey, Yemen, and Egypt. Additionally, if a logistics partner suspends operations to a particular country due to a natural disaster, major conflict, or other disruption, Murtiya cannot deliver there during the interruption in shipping/logistics service.
Courier partners
International: DHL, UPS, FedEx, DPD, Aramex (and other major services based on destination/serviceability). India: Delhivery, Blue Dart, Amazon Shipping, DTDC, ECOM Express, Xpressbees.
Charges, customs & responsibility
Shipping fees depend on destination, package weight/dimensions, courier selection, and insurance (if chosen). For international orders, customs duties/import taxes are paid by the customer. Customs delays, holds, or rejections are handled by local authorities and can impact delivery time.
Tracking, delays, damage & lost packages
Tracking: If you don’t receive tracking within 48 hours of shipment, contact support@murtiya.com.
Delays: Possible causes include weather, lockdowns, customs inspection, incorrect address, or force majeure.
Damaged on arrival: Share clear photos of the outer packaging and product (an unboxing video is strongly recommended) within 48 hours of delivery; claims follow courier approval before refunds/replacements.
Lost in transit: Murtiya coordinates with the courier investigation; resolution depends on courier confirmation and insurance terms.
How to get faster, smoother delivery
Enter a complete address, landmark, and active phone number at checkout.
Keep your order ID ready when contacting support.
For international shipments, respond quickly to courier/customs requests to avoid delays.
FAQ (quick answers)
Q: Do you deliver worldwide?
A: Yes—Murtiya ships to 140+ destinations, except Pakistan, Bangladesh, Syria, Palestine, Iran, Iraq, Afghanistan, China, Uzbekistan, Mongolia, Turkey, Yemen, and Egypt, plus any country temporarily suspended by logistics partners due to disasters or conflict.
Q: How long will my order take?
A: Production is typically 3–7 business days (ready-made), 10–30 business days (custom marble idols), or 30+ business days (large/complex). Shipping after dispatch is usually 3–10 business days in India or 5–15 business days internationally.
Q: Which courier will deliver my parcel?
A: International: DHL/UPS/FedEx/DPD/Aramex (as available). India: Delhivery/Blue Dart/Amazon Shipping/DTDC/ECOM Express/Xpressbees.
Q: What should I do if tracking or delivery has an issue?
A: If tracking isn’t received within 48 hours of shipment or if there is damage/loss, email support@murtiya.com with your order details and evidence (photos/video within 48 hours of delivery for damage).
Exclusive at Murtiya: authentic craftsmanship, careful handling, and support from workshop to doorstep. Discover worldwide shipping details and shop confidently at murtiya.com.
